Client Feedback The 20/20 Group has a multitude of clients from a wide range of government and industry backgrounds and we are proud that the majority of these valued clients have become repeat customers. Here are a handful of nice things our clients have had to say about us. “The 20/20 Group's strengths include its project management capabilities, attention to detail, and co-operative approach. Whilst our confidence in their abilities meant that we were happy for them to take the ball and run with it once they had been fully briefed, they kept us informed and involved along the way. Their initial proposal on being invited to quote on the work was well presented, and detailed the anticipated outcomes, methodology, timing and costs which gave us a clear understanding of what to expect in all aspects of the project. The 20/20 Group made themselves available for meetings at our request, they cooperated fully when the research brief was amended and they were asked to submit a revised quote. The 20/20 Group met all stated deadlines and brought the job in on time and on budget. I believe we have a very open and honest relationship with the directors and staff of The 20/20 Group and, while there were no problems or hiccups along the way with this particular project, I do not doubt that they would have handled them professionally and effectively, keeping us informed as necessary, had there been any issues. The 20/20 Group’s final report was a reflection of their qualitative research skills, their professionalism and their attention to detail and I would not hesitate to use them for a similar project in future.” Adam Gowlett, Queensland State Manager, Satterley Property Group “Two partners of The 20/20 Group worked with us - attended project group meetings, facilitated various other parties who were required to provide input and information. The 20/20 Group was pro-active, they really involved themselves. They presented us with an overview of how they saw our requirements, what type of research was best suited to give us answers and a very well thought out budget session. We met to go over their suggestions and finally agreed to appoint 20/20 to manage this part of the project. They project managed the entire process very effectively and entirely to our satisfaction. We will use The 20/20 Group again. The investment was made and the new facility has opened. Its early days but we feel it will be a tremendous success. We have spent many millions and looking back, the focus groups gave us marketing intelligence that was invaluable. It was money well spent.” Mark Kamsler, General Manager – Operations, Pacific International Hotel “Each year Tourism Daintree Coast presents awards to those individuals and businesses who have 'gone the extra mile' in their activities for or with the association, be they commercial or voluntary. Gaye, you and your staff have run an extra marathon in the many countless hours that you have devoted to the organising of Joint Projects workshops right from inception to where we are now. Without your expert guidance it is unlikely that either organisations whether individually or together would have achieved one tenth as much. We look forward to continuing association in the future.” Sonja Pritchard, President, Joint Projects “I just wanted to let you know that our new website went live early this morning. I am really pleased with the result. Thank you for your guidance and expertise with this - the site presents the image that I was seeking and this would not have happened without your input. I will keep you updated as we get further feedback on the site and look forward to working with you on other projects in the future.” Peter Phillips, General Manager, Cairns Penny Savings & Loans “Gaye, thanks for your email of 18th June and your excellent work. Thinking about our success in the Daintree keeps me warm during these hard times.” Desley Boyle, MP Member for Cairns “I would like to thank you for the fantastic effort with the arrangement of the media running sheet for today, it was very much appreciated. I hope you enjoyed the event as much as we did, I know Jeffery got a real buzz out of the day.” Ian Chill, Cairns Regional Council Thank you so much for the invitation to your training workshop yesterday ‘Getting your business into the news’. It was really rewarding for me in a number of ways, not only in terms of managing the media and knowing how it works but also understanding how to use the right tools at the right time. And as to be expected it was wonderful meeting new acquaintances and renewing old friendships.” Mark Kelleher, Carpentaria Shire Council